1. General

These terms and conditions (hereinafter referred to as "Terms and Conditions") set out the terms and conditions for the use of the online shop "Sothys eshop", operating at www https://sothys.pl/.

The owner of the Shop is Beauty Trade Emilia Pasoń i Wspólnicy sp.j. with registered office at: Wyprys 13, Władysławów, 96-321 Żabia Wola, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000427826, NIP: 5291799788 (hereinafter referred to as "Seller").

The Seller's contact details are as follows:

Contact address: 44 Kuropatwy Street, 02-892 Warsaw
E-mail address: biuro@beautytrade.pl
Telephone number: 604439988 (for customer phone service hours, see the Contact tab).

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2. Technical requirements

In order to use the Shop it is necessary to have:

• computer or other device with a web browser;

• Internet access;

• active e-mail address.

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3. Personal data

The administrator of the personal data of the Shop's customers is the Seller.

All information about the processing of personal data of customers as well as other persons using the Shop website can be read in the Privacy Policy 

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4. Conclusion of sales contract, customer account

The Shop makes it possible to purchase goods (hereinafter "Goods"), displayed on the Shop's website, in two modes:

without registration;

with the creation of an account in the Shop.

In both cases, in order to place an order, it is necessary to make a selection of the Goods in the Shop, add them to the "Basket" with the appropriate button and continue the ordering procedure by selecting the relevant options (delivery and payment method).

The information about the products in the Shop, i.e. descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms and conditions of the Terms and Conditions.

In order to place an order, it is necessary to fill in all the required data in the order form necessary for the execution of the contract and possibly (at the customer's request) also the data for generating a VAT invoice.

If the customer chooses to create an account with the Shop (hereinafter referred to as "Account"), registration is a one-time event and the e-mail address and password chosen by the customer are the basis for subsequent log-in. Details of the provision of the digital Account service by the Seller are available below in the Account Terms and Conditions. After logging into the Account, the customer has access to his order history and does not have to fill in the order form again with his personal data for subsequent orders.

The customer can cancel his or her account at any time without incurring any costs. To do so, please send your cancellation to the following e-mail address:.

Confirmation of the order by the customer using the "Buy and pay" button (or any other equivalent wording) means:

making an offer to the Seller to purchase Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,

acceptance of the obligation to pay the price of the Goods and the costs of delivery.

The conclusion of the sales contract (hereinafter the "Contract") occurs when the Seller accepts the order for processing (acceptance of the customer's offer), of which the Seller informs by means of an e-mail confirming acceptance of the order for processing.

If it is not possible to fulfil the order of the Goods (in whole or in part), the Seller will inform the customer about it - the Contract is not concluded then. At the same time, the Seller shall inform the customer about other options of order processing, e.g. partial processing of the order or waiting for the Seller to replenish the stock. If an order has been previously paid by the customer and it is not possible to fulfil it, the Seller shall immediately refund the customer the payments made (according to the extent of the order cancellation).

The Seller shall provide the customer with a confirmation of the conclusion of the Contract on a durable medium at the latest upon delivery of the Goods.

The shop is not responsible for any non-delivery or delay in delivery of an order resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for the order.

The Seller reserves the right to suspend the execution of an order in a situation where the customer has provided false data or where the data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.

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Prices and payment methods

The prices of the Goods are quoted in the Polish zloty (PLN) and in gross amounts, i.e. including VAT.

The cost of delivery of the Goods is shown separately in the Shop basket, depending on the delivery method chosen by the customer.

The available payment methods are described on the Shop's website under "Forms of payment" and are presented to the customer at the stage of placing the order (in the shopping basket).

The shop offers the following payment methods: fast electronic transfer / BLIK / payment with a so-called virtual wallet - through a payment platform: Przelewy 24.pl

If you choose to pay via Przelwy24.pl, the online payment service provider for fast transfer and credit card payments is Przelwy24.pl.

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Delivery of goods

Delivery of the Goods takes place at the customer's choice:

via courier service

to InPost parcel machines

With the exception of Goods collected by the customer in person, an order is deemed to be fulfilled when the consignment is dispatched to the customer (entrusted to a carrier offering transport services). The exact actual date of delivery is determined by the carrier.

Goods are dispatched by the Seller within 5 working days, unless a different deadline is clearly stated in the product description when the customer places an order. Detailed lead times are given on the Shop's website under the "Lead times" tab.

The Seller normally handles orders within the territory of the Republic of Poland against payment of the costs indicated on the Shop's website under "Delivery time and costs".

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Withdrawal from the contract

A customer who is a consumer or a trader as referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Trader") has the statutory right to withdraw from the contract of sale of the Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.

It is sufficient for the customer to send a statement within the aforementioned deadline to meet the withdrawal deadline:

electronically to: biuro@beautytrade.pl or

in writing to the following address: 44 Kuropatwy Street, 02-892 Warsaw.

The declaration of withdrawal may be submitted according to the template available here, the use of the template is not obligatory. The seller will immediately send the customer an e-mail confirmation of receipt of the withdrawal declaration.

Then, within a further 14 days, the customer should return the returned Goods at their own expense to the postal address: 44 Kuropatwy Street, 02-892 Warsaw.

The vendor shall make a refund to the customer without delay, no later than within 14 days of receipt of the declaration of withdrawal:

the price of the Goods;

the cost of the original shipment of the Goods to the customer according to the cheapest usual method of delivery offered by the Shop.

The Seller may refrain from refunding the payment until it has received the Goods back, or at least the customer has provided the Seller with proof of return of the Goods.

We will refund the payment using the same means of payment used by the customer in the original transaction, unless the customer has expressly agreed otherwise.

The Customer shall be liable for any diminution in the value of the Goods returned if, prior to the declaration of withdrawal, he or she has used the Goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the thing.

Exceptions to the right of withdrawal from the contract of sale of Goods

The right of withdrawal shall not apply to Contracts for the supply of Goods:

non-refabricated, made to the consumer's /privileged trader's specifications or intended to meet the consumer's personalised needs (personalised goods);

that are perishable or have a short shelf life (perishable goods);

delivered in a sealed package if this package has been opened by the customer and the goods cannot be returned after the package has been opened for health or hygiene reasons (hygienically packaged goods);

sound or visual recordings or computer programs supplied on a tangible medium (e.g. CD) in sealed packaging if the packaging is opened after delivery;

which, after delivery, by their nature, become inseparable from other goods (e.g. building materials, if used);

newspapers, periodicals or magazines, with the exception of a subscription contract (paper press);

the price of which is dependent on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;

alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control.

Complaints

The Seller is obliged to deliver the Goods to the customer in accordance with the Contract.

Towards consumers and Privileged Entrepreneurs, the Seller shall be liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller bears responsibility according to the principles of the Civil Code.

Complaints can be made:

electronically to: biuro@beautytrade.pl

or in writing to the following address: 44 Kuropatwy St. 02-892 Warsaw.

The seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receipt of the complaint.

In the event of dissatisfaction with the Seller's handling of the complaint, the consumer and the Privileged Entrepreneur may (in addition to the ordinary proceedings before the ordinary courts of law) also make use of out-of-court means of complaint handling and redress.

For the above purpose you can:

apply to the regional inspector of the Trade Inspection to initiate mediation proceedings for an amicable settlement of the dispute,

seek the assistance of the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,

use the ODR (Online Dispute Resolution) platform for the online resolution of disputes between consumers and traders if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,

apply to a permanent amicable consumer court to resolve a contractual dispute.

Additional information on out-of-court complaint and redress procedures can also be obtained from the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Final provisions

Polish law shall apply to Contracts concluded in the Shop. The Contract shall be concluded in the Polish language.

Nothing in the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Preferred Business) under the law.

The Seller may amend the Terms and Conditions at any time, with such amendments applying to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded digital or electronic service contracts and (ii) customers with an account in the shop - the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.

The regulations are effective as of 01-10-2024.